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How to Register/login for the Rivers Civil Service Close User Group (CUG) – www.publicservice.riversstate.gov.ng/

How to Register/login for the Rivers Civil Service Close User Group (CUG): This is to inform all prospective civil servants and applicants aspiring to enter into the rivers state civil service that they can now register for the close user group. What is this platform all about, find out as you read below.


CUG (Close User Group) is a voice service that enables people within the group (say, Public Servants) to call each other at no direct charge to them. All Public Servants are eligible to be on the CUG platform. Pensioners/Retirees are not eligible.

Overview on the CUG

The CUG is a voice service that enables people within a group (Public Servants) to call each other at no direct charge to them. This is essential as staff members will not necessarily require airtime on their phones to make important official calls within the group. It is a unique value-added service aimed at enhancing the overall operational efficiency of subscribers. The service attracts a monthly payment per line that is defrayed by the subscribing company. The CUG service is open to only subscribers with MTN communication network.

  • Availability on post-paid billing platforms
  • Unlimited free voice calls, 24/7 within a defined user group
  • Unlimited free voice calls within a group
How can someone be part of the CUG?
  • Login with your username and password on the RivPUSMIS portal
  • Click on the Register for CUG link
  • Fill the phone no (MTN Line) to be added to the CUG
  • Click on “continue to register”
  • Read and accept the Terms of usage of the CUG service
  • Click on “register for CUG”
  • After submission, application is processed and when verified, notification (via text/email) will be sent to the applicant to make payment.
  • Once payment is made and confirmed, line will be migrated to the CUG platform and notification will be sent to subscribers

How do I log on to my account / profile ?

To log on to the portal, take the following steps:

  • Open a web browser on a computer with Internet access and type the following url: https://publicservice.riversstate.gov.ng
  • You will be taken to the home page of the civil service portal. Click on the Click to Login button at the top right hand corner of the page
  • On the login page diaplayed, enter your username. Your username is your Staff Number without the leading zero. For example, a staff member with Staff Number 012345 will log in with username 12345
  • Enter your password. Your password is your valid 11-digit Bank Verification Number (BVN) or your computer number. For example, BVN 12345678901 or computer number.
  • Click on the Sign In button to logon to your profile.
  • Your login attempt however will fail as you are required to change your password on your first login attempt.
  • Now enter and confirm a new password of your choice and click the Reset button to successfully complete the login process.

How do I upload a new document to my profile ?

To upload a new document, take the following steps:

  • Click on the Upload Staff Document menu on the left hand side of the screen.
  • The Upload Staff Document page is displayed. Select from the displayed list of documents. For example, click “Upload Letter of First Appointment”.
  • Then click “Drop or Browse pdf file to upload” to upload the relevant document. Note that all files uploaded must be in pdf format else the upload will fail.
  • Repeat until you have uploaded all mandatory documents listed.

How do I view my uploaded documents ?

To view all your uploaded documents, click on the My Documents tab on your profile page and all your uploaded documents will be displayed. Click each one to expand and view to confirm that the correct document was uploaded.

How do I update my profile ?

  • To update profile, click on the Update Profile tab in your profile page. You will be provided with options to edit selected fields in your staff profile such as:
    • Personal Details (name, phone number, email, sex, state, LGA and hometown).
    • Grade (grade and grade step).
    • Employment Details (qualification, MDA type, MDA, department, unit and rank).
    • Bank Details (bank, BVN and account number), etc.
  • Once you are done with making necessary changes, click the “Send Change Request” button to save the changes made. After your change request has been sent, a status message will be displayed on your Update Profile tab, indicating that the relevant admins are assessing and treating your request.
  • To go back to your staff profile page, click on the Profile menu item on the left hand side of the screen.


NOTE: All activated vouchers will take 24 hours to be up on the CUG platform CUG support email: rscug@riversstate.gov.ng


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