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Senior Reservations and Ticketing Agent at Qatar Airways Apply Here

Senior Reservations and Ticketing Agent: Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age.

Senior Reservations and Ticketing Agent

Job Title: Senior Reservations and Ticketing Agent

Location: Lagos

Job Description

In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management. You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will replay information to the customer and assist in finding the right itinerary for their needs. You will cancel and change reservations when customers request it. You will also encourage teamwork, consistency of service and proper coordination.

Specific Accountabilities Include

  • Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
  • Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
  • Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
  • Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
  • Issuing tickets and quoting correct fares to passengers
  • Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

How to apply
Interested candidates should;
Click here to apply

Note: you will be required to attach the following:

  Resume / CV

  NOC (Qatar Airways Group Employees Only)

  Copy of Highest Educational Certificate

  Copy of Passport

Application Deadline Date
23rd April, 2018.

Senior Reservations and Ticketing Agent

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